Exchange Policy

1. At Sparkly, we strive to provide our customers with the highest quality footwear that combines style and comfort. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented an Exchange Policy to ensure your satisfaction.

   Our Exchange Policy allows you to exchange your purchase within 7 days of receiving it. We believe this timeframe provides ample opportunity for you to assess the fit, style, and overall satisfaction with your new shoes.

   When initiating an exchange, please keep in mind that the customer is responsible for the one-way delivery cost. This means that you will need to cover the shipping fee to return the item to us, and we will take care of the shipping fee for sending the exchanged item back to you.

   We recommend carefully reviewing our size chart and product descriptions before making a purchase to minimize the need for exchanges. However, we understand that sometimes it is necessary to try on the shoes in person to determine the perfect fit.

   To initiate an exchange, please follow these steps:

   1. Contact our customer support team within 7 days of receiving your order to request an exchange.
   2. Provide your order number, the specific item you wish to exchange, and the reason for the exchange.
   3. Our customer support team will guide you through the process and provide you with the necessary instructions for returning the item.
   4. Once we receive the returned item, we will inspect it to ensure it is in its original condition and packaging.
   5. If the item meets our exchange criteria, we will process the exchange and ship the new item to you.

   .It is important to us that you are completely satisfied with your purchase from Sparkly. We believe that our Exchange Policy allows for a fair and efficient process to address any concerns or issues that may arise.

   If you have any further questions or need assistance with an exchange, please do not hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience with Sparkly is nothing short of exceptional.

   Exchange within 7 business days depending on your physical Location  

Exclusions

While we strive to provide a hassle-free return experience, there are a few exceptions to our return policy:

• Custom-made or personalized products cannot be returned unless they are defective or damaged.
• Products purchased during a sale or promotional period may have different return conditions. Please refer to the specific terms and conditions provided during the sale.

Please Note that we do not accept returns or Process refunds due to various reasons.

We hope this guide has provided you with a clear understanding of our return policy. If you have any further questions or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help!